Thank you for choosing Flüfs. Here is our Shipping Policy to provide you with a clear understanding of our order processing times, shipping rates, and delivery options.
All orders are processed within 3 to 30 business days (excluding weekends and holidays) after receiving your order confirmation email. (Made-to-Order pieces have a longer processing time) see Custom and Made-to-Order Pieces to learn more about our made-to-order processing times. A notification will be sent to you once your order has been shipped. Please note that order processing times are separate from the shipping times displayed at checkout.
Potential Delays: At Flüfs, we strive to meet delivery expectations. However, external factors such as high order volumes or postal service issues may cause delays beyond our control. We appreciate your understanding.
For calculated shipping rates, charges will be displayed at checkout.
We offer international shipping. Shipping charges for international orders will be calculated at checkout.
At Flüfs, we offer a unique selection of both Custom-Made-to-Order jackets and in-stock pieces. Please note that Custom-Made-to-Order jackets require additional time for production and delivery.
Custom-Made-to-Order Jackets:
In-Stock Jackets:
We understand the anticipation of receiving your Custom-Made piece and appreciate your patience during the extended production period. If you have any questions or need further clarification on the timeline for your custom order, feel free to contact us at studio@the-flufs.com
Thank you for choosing Flüfs. We look forward to providing you with high-quality jackets tailored to your preferences.
Once your order ships, you'll receive an email with a tracking number. Allow 48 hours for tracking information to become available. If you haven't received your order within 10 days of shipping confirmation, contact us at studio@the-flufs.com with your name and order number.
Shipping to P.O. Boxes: Some carriers have limitations on shipping to P.O. Boxes; please check carrier policies for details.
We accept returns within 30 days after delivery for unused items in original condition, except for custom pieces, they are not refundable. We refund the full order amount minus return shipping costs. For damaged items, email studio@the-flufs.com with your order number and a photo for assistance.
For more details, please refer to our full Return Policy.
If you're not completely satisfied with your purchase, we're here to assist you. Flüfs offers free returns within 30 days of purchase, providing you with the flexibility to opt for store credit, choose a different product, or receive a refund to your original payment method.
Exceptions to Our Policy:
While we strive to accommodate your needs, there are certain exceptions to our return and refund policy:
Initiating a Return:
Follow these clear steps to initiate a return:
Additional Information:
Here are some additional details for your convenience:
At FLÜFS, we value your satisfaction and aim to make the return process as straightforward as possible.
If you have questions, contact us at studio@the-flufs.com.
Thank you for choosing Flüfs.
Thank you for choosing Flüfs. Here is our Shipping Policy to provide you with a clear understanding of our order processing times, shipping rates, and delivery options.
All orders are processed within 3 to 30 business days (excluding weekends and holidays) after receiving your order confirmation email. (Made-to-Order pieces have a longer processing time) see Custom and Made-to-Order Pieces to learn more about our made-to-order processing times. A notification will be sent to you once your order has been shipped. Please note that order processing times are separate from the shipping times displayed at checkout.
Potential Delays: At Flüfs, we strive to meet delivery expectations. However, external factors such as high order volumes or postal service issues may cause delays beyond our control. We appreciate your understanding.
For calculated shipping rates, charges will be displayed at checkout.
We offer international shipping. Shipping charges for international orders will be calculated at checkout.
At Flüfs, we offer a unique selection of both Custom-Made-to-Order jackets and in-stock pieces. Please note that Custom-Made-to-Order jackets require additional time for production and delivery.
Custom-Made-to-Order Jackets:
In-Stock Jackets:
We understand the anticipation of receiving your Custom-Made piece and appreciate your patience during the extended production period. If you have any questions or need further clarification on the timeline for your custom order, feel free to contact us at studio@the-flufs.com
Thank you for choosing Flüfs. We look forward to providing you with high-quality jackets tailored to your preferences.
Once your order ships, you'll receive an email with a tracking number. Allow 48 hours for tracking information to become available. If you haven't received your order within 10 days of shipping confirmation, contact us at studio@the-flufs.com with your name and order number.
Shipping to P.O. Boxes: Some carriers have limitations on shipping to P.O. Boxes; please check carrier policies for details.
We accept returns within 30 days after delivery for unused items in original condition, except for custom pieces, they are not refundable. We refund the full order amount minus return shipping costs. For damaged items, email studio@the-flufs.com with your order number and a photo for assistance.
For more details, please refer to our full Return Policy.
If you're not completely satisfied with your purchase, we're here to assist you. Flüfs offers free returns within 30 days of purchase, providing you with the flexibility to opt for store credit, choose a different product, or receive a refund to your original payment method.
Exceptions to Our Policy:
While we strive to accommodate your needs, there are certain exceptions to our return and refund policy:
Initiating a Return:
Follow these clear steps to initiate a return:
Additional Information:
Here are some additional details for your convenience:
At FLÜFS, we value your satisfaction and aim to make the return process as straightforward as possible.
If you have questions, contact us at studio@the-flufs.com.
Thank you for choosing Flüfs.
About
Flüfs, the World’s Most Comfortable, creates the most practical and comfortable reversible outerwear.
Founded by a Fashion Design Graduate and an Environmental Engineer, Flüfs focuses on design, comfort and innovation through sustainable production.
You can personalize your own Flüfs jacket on our website using our custom jacket tool. Through this interface, we are actively aiming to progress toward the mainstream integration of deadstock materials in the garment industry.
Every year we drop a new collection. The pieces are made using either upcycled or deadstock fabrics so they are limited! Our custom jacket interface is available all year long. We handpick deadstock wool furs and water repellent softshells and update the proposed fabrics.
The name "Flüfs" comes from "fluffy," capturing our focus on softness and comfort. Our jackets and coats are designed to feel like a warm hug—relaxed, comfy, and unique.
All our Flüfs products are made using deadstock fabrics and 100% wool furs.
Contact
studio@the-flufs.com
Socials
Instagram
@the.flufs
Facebook
Flüfs
100% wool substitution furs
Our signature fabric is 100% wool fur, which is the perfect substitute for real fur. Unlike acrylic faux furs made from harmful plastics, our substitution furs are woven with 100% wool threads sourced from surplus orders of our supplier in Germany.
Unique
As we only use surplus fabrics, most of our pieces are unique or available in limited series.
Make Your Own
Create your personalized Flüfs with our Custom Jacket tool, where you can choose from our seasonal selection of deadstock fabrics.
Friends
Flüfs was created by two childhood friends who learned how to sew together. Zoe graduated from Central Saint Martins Womenswear, Mathilde graduated in Environmental Engineering at ESTP Paris and Northwestern Chicago.
The Flüfs, All rights reserved 2024 ©
Website by W studio
About
Flüfs, the World’s Most Comfortable, creates the most practical and comfortable reversible outerwear.
Founded by a Fashion Design Graduate and an Environmental Engineer, Flüfs focuses on design, comfort and innovation through sustainable production.
You can personalize your own Flüfs jacket on our website using our custom jacket tool. Through this interface, we are actively aiming to progress toward the mainstream integration of deadstock materials in the garment industry.
Every year we drop a new collection. The pieces are made using either upcycled or deadstock fabrics so they are limited! Our custom jacket interface is available all year long. We handpick deadstock wool furs and water repellent softshells and update the proposed fabrics.
The name "Flüfs" comes from "fluffy," capturing our focus on softness and comfort. Our jackets and coats are designed to feel like a warm hug—relaxed, comfy, and unique.
All our Flüfs products are made using deadstock fabrics and 100% wool furs.
Contact
studio@the-flufs.com
Socials
Instagram
@the.flufs
Facebook
Flüfs
100% wool substitution furs
Our signature fabric is 100% wool fur, which is the perfect substitute for real fur. Unlike acrylic faux furs made from harmful plastics, our substitution furs are woven with 100% wool threads sourced from surplus orders of our supplier in Germany.
Unique
As we only use surplus fabrics, most of our pieces are unique or available in limited series.
Make Your Own
Create your personalized Flüfs with our Custom Jacket tool, where you can choose from our seasonal selection of deadstock fabrics.
Friends
Flüfs was created by two childhood friends who learned how to sew together. Zoe graduated from Central Saint Martins Womenswear, Mathilde graduated in Environmental Engineering at ESTP Paris and Northwestern Chicago.
Website by W studio